Allgemeine Geschäftsbedingungen
contracting party
Based on these general terms and conditions (GTC) comes between the customer and Longwave surf camps
Represented by Marcel Willuhn
Address: Alte Poststraße 26a, 38518 Gifhorn
E-mail address: contact@longwave-surfcamps.com, hereinafter referred to as provider, the contract is concluded.
Contract
This contract regulates the sale of services in the area / areas of vacation and leisure through the online shop of the provider. Because of the details of the respective offer, reference is made to the product description on the offer page.
conclusion
The contract is concluded in electronic business transactions via the shop system or via other means of remote communication such as telephone and email. The offers shown represent a non-binding invitation to submit an offer through the customer order, which the provider can then accept.
The ordering process for the conclusion of a contract in the shop system comprises the following steps:
Selection of the offer in the desired specification (camp, number of people, duration
> Selection of further specifications for the offer.
Contact Longwave Surfcamps for a booking request
When the property confirms you will receive an invoice for your booking request
Pay the invoice
Once the payment has arrived, the booking is confirmed
You will receive a confirmation email
Forwarding to the payment system
Confirmation email that the order has been received
In addition to the shop system, orders can also be placed by means of remote communication (telephone / email), which means that the order process for concluding the contract includes the following steps:
Call the contact number / send the order email
Confirmation email that the order has been received
The contract is concluded when the order confirmation is sent.
All prices are final prices and include VAT. In addition to the final prices, depending on extra services.
Terms of payment
The customer only has the following options for payment: Bank transfer with the details provided within the invoice. Payment service provider (PayPal).
The customer is obliged to pay or transfer the amount shown to the account specified on the invoice within 7 days of receipt of the invoice. After this 7 days the booking request will be declined
Payment is due without deduction from the invoice date. The customer is only in default after a reminder.
Cancellation Policy
You have the right to cancel this contract within 30 days without giving any reason.
The cancellation period is 30 days from the days
COVID - 19 Cancellation Policy
Due to Covid-19 we included a special cancellation policy. If there is a Lockdown in France or European borders are closed, we will refund the whole amount of the reservation up to one day before arrival.
The Client may ask for the cancellation of its reservation in the following manner:
– The Client must sent its cancellation demand by official mail with acknowledgement of receipt to the here-above mentioned address of Longwave Surfcamps
– Cancellation costs will be the following:
• For any cancellation demand received by Longwave Surfcamps no later than 4 weeks before the arrival date as mentioned in the reservation form, Longwave Surfcamps will not receive any remuneration and the Client will be reimbursed in a delay not exceeding 30 days upon receipt of the cancellation demand.
• For any cancellation demand received by Longwave Surfcamps between 2 and 4 weeks before the arrival date as mentioned in the reservation form, Longwave Surfcamps will retain 50% of the total amount of the initial invoice, the Client being reimbursed in a delay not exceeding 30 days upon receipt of the cancellation demand.
• For any cancellation demand received by Longwave Surfcamps between 1 and 2 weeks before the arrival date as mentioned in the reservation form, Longwave Surfcamps will retain 70% of the total amount of the initial invoice, the Client being reimbursed in a delay not exceeding 30 days upon receipt of the cancellation demand.
• For any cancellation demand received by Longwave Surfcamps during the week before the arrival date as mentioned in the reservation form, Longwave Surfcamps will retain 100% of the total amount of the initial invoice, the Client will not be entitled of any reimbursement.
– The cancellation cost as mentioned here-above is set to compensate the loss suffered by Longwave Surfcamps due to the cancellation taking into account the risk of unoccupied dwelling for Longwave Surfcamps.
In order to exercise your right of cancellation, you must provide us (Longwave Surfcamps, Marcel Willhun, Alte Poststraße 26a 38518, Gifhorn +49 53 71/72 92 5 contact@longwave-surfcamps.com) with a clear statement (e.g. a letter sent by post, Fax, or email) about your decision